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Guarantee

At Supplements By Design, the quality of our products is our top priority. We have put a lot of work into ensuring we buy from the highest quality sources and all of our products have been chosen because they are scientifically backed as the best in helping you achieve your unique goals.

We are so confidant in our high standards of quality control that we are willing to offer you exclusive satisfaction guarantee!

 

 

    SATISFACTION GUARANTEE

     

      We want to make sure you know what you're ordering and feel confidant in the supplements you are taking. If you are not completely satisfied with your order for any reason at all, especially if you feel it may be misrepresented in any way, please let us know. You can return an item any time within 45 days of purchase for a full refund.

      You don't have to decide straight away if a product is right for you. We encourage our customers to try out supplements and find what works for them. Please consult your healthcare physician before starting a course of diary supplements if you have been prescribed medication, are under medical supervision, are pregnant or breastfeeding.

      If you find that your order contains an incorrect item, simply contact us or return your order within 45 days for an exchange or full refund - whichever you prefer. 

       

      Our 45 day guarantee period is designed to give you ample time to receive your order and test it thoroughly. 

      * This guarantee is limited to one unit per item for used items. If you are returning more than one of the same item, we will only refund a maximum of one used item plus any unopened items in re-sale condition. Please note this does not affect your statutory rights.

       

       

        FAST SHIPPING GUARANTEE

         

          We understand that when you order, you want to receive your goods as fast as possible! We guarantee to ship your order within one working day. If we don't, we will refund 10% of your order value back to you (in the form of store credit) which you can redeem against any future orders that you make at Supplements By Design. 

          Just let us know if you have any issues with the dispatch time, and we will investigate it immediately. If we have not reached the guaranteed service level, your account will be credited.

           

           

          PRICE GUARANTEE

           

          We understand our customers want the best possible value which is why we guarantee to beat any price from a UK company on a like for like product. If you have seen an item offered cheaper elsewhere, please let us know and we will beat the price by 5%.

          • The product must be precisely the same grade, using the same ingredients and manufactured to the same standards.
          • The product must be in-stock and ready to ship that day on comparison site. Back orders will not be matched and we do not match prices on items which are out of stock
          • The product must be new, not a clearance or sale item and not reduced due to damage or being out of date
          • Other coupons and promotional codes may not be used with price matches
          • Price match requests will not be be honored retrospectively; please contact us before ordering if you wish us to beat a price

           

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