At Supplements by Design we understand that the quality of your supplements are paramount. All of the products we carry have been sourced because of their quality in helping you achieve your unique goals.
In fact we are so confident in the value of each and every one of our products that we are willing to support them with 3 iron clad guarantees.
1. Satisfaction Guarantee
'Take your time to test your new product. If you are not completely satisfied with your product for any reason at all or feel that it is mis-represented in any way let us know. You can send it/them back at any time within 45 days of purchasing for a Full Refund with No Questions Asked.'
You don't have to decide now if this product is for you. Just get it and try it out. If it doesn't do everything you expect then let us know and we'll give you every penny of your money back.
If you are not completely satisfied with the quality of your products or if you find that your order contains a wrong item, simply contact us or return your order within 45 days of ordering and we will either exchange the item or refund your money - whichever you prefer.
The 45 day guarantee period should give you ample time to receive your order and test it thoroughly.
* The guarantee on used items is limited to one unit per item. Most of our products provide at least a one month supply so this should be ample time to test the product. If you are returning one or more of the same item we will only refund on one used item plus any unopened items in re-sale condition. This does not affect your statutory rights.
Just to be clear - you have not misread this - you can even return an item opened/used* and we will still refund your money! Try finding that kind of guarantee at any other health and beauty retailer. But it doesn't stop there...
2. Fast Shipping Guarantee
When you order you want to receive your goods as fast as possible. That is why we guarantee to ship your order within 1 working day. If we don't we will refund you 10% of your order value back to you in the form of store credit. You will be able to redeem this credit against any future orders that you make at Supplements By Design.
Just let us know if you are not happy with the dispatch time of your order and we will investigate it immediately. In the event that we have not reached the guaranteed service level your account will be credited.
3. Price Guarantee
You want the best possible value and that's why we guarantee to beat any price from a UK company on a like for like product. If you have seen an item we offer for cheaper elsewhere let us know when and where you saw the offer and we will best that price by 5%.
- The product must be exactly the same standard, using the same ingredients and manufactured to the same standards.
- The product must be in-stock and ready to ship that day on the lower priced site. Back orders will not be matched and we do not match prices on items that are out of stock
- The product must be a new product, not a clearance item and not reduced due to being damaged or out of date
- Other coupons and promotional codes may not be used with price matches
- No price match requests will be honored retrospectively so please contact us before ordering if you wish us to beat a price